Last Updated: April 15, 2026
This Privacy Policy describes how PYROX (operated by Hearthora LLC) collects, uses, and shares your personal information. By using our services, including the Pledgebox manager for our Kickstarter campaign, you agree to the terms described herein.
1. Information We CollectWe collect only the essential information required to fulfill your pledge and deliver your product:● Personal Identifiers: Name, email address, and phone number.● Fulfillment Data: Physical shipping address for the delivery of your PYROX unit.● Financial Records: Details of payments made for shipping or add-ons.● Note: All payments are processed via Stripe. We do not see, collect, or store your credit card numbers or security codes.
2. Why We Need Your DataWe process your information based on the necessity to fulfill our contract with you (the delivery of your reward):● To manage your order and calculate accurate shipping costs and taxes.● To provide critical updates regarding production milestones and shipping timelines.● To provide customer support and handle any warranty or replacement claims.
3. Data Sharing and TransfersWe share your information only with service providers essential to our operations:● Pledge Managers (Pledgebox): To organize backer data and surveys.● Payment Processors (Stripe): To securely handle transactions.● Shipping and Logistics: To transport your unit from the factory to your address.● International Transfers: As we operate globally, your data may be transferred to and processed in countries outside of your residence (including the USA).
4. Security and ProtectionWe utilize industry-standard encryption and security protocols. Our payment partner, Stripe, is a PCI-DSS Level 1 Service Provider, ensuring the highest level of security for your financial data.
5. Your Legal RightsDepending on your location, you have the right to access, update, or delete your personal information. To exercise these rights, please contact us at .moc.labolgxoryp%40troppus We will respond to all requests within 30 days.
6. Retention of DataWe keep your data only as long as necessary to fulfill your order and to comply with tax and legal record-keeping obligations (typically 7 years for financial records).
Contact InformationFor any questions regarding your privacy, please contact our team:Email: moc.labolgxoryp%40troppusCompany: Hearthora LLCAddress: 30 N Gould St Ste R, Sheridan, WY 82801, USA